In some cases, even if your did reboot the camera, the message still says “The device is locked”. Another way is to disconnect the power from the device (power cycling it). Go to the reboot section and click reboot the camera button. If you’re logged in on the device via the web browser, then most likely the session is still valid. The easy solution is very simple: all you have to do is wait for 30 minutes or reboot the device. If you suspect something, we recommend to change the password immediately and create a stronger one. Or someone real is trying to access your recorder, let’s say your wife is trying to access the device and she’s accidentally using an incorrect password. In a few cases, there are network issues between your phone and the recorder and the device is not recognizing the password, even if the phone app is using the correct password.Īlso there are all sorts of viruses and softwares out there, that randomly scan the internet and if they find valid IPs and ports they’ll try to access the device by using the default password (many users don’t even bother to change the default password). There are many reasons why your device is getting locked. However this “someone”, most of the time is not a real person. If local access is not possible, the only option is to wait until the lockout is over. Only local access (at the actual recorder) will be possible. This means no remote access is possible during this time. Someone tried to access your system remotely and typed the wrong password 5 times.Īs a precaution, the Hikvision software will lock the device for 30 minutes. The error message “the device is locked” while attempting to access your Hikvision recorder remotely via your iVMS-4500 app, is an indication that there were at least 5 failed incorrect password attempts.
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